Here’s our basic Terms & Conditions.
It’s structured, clear, and customer‑friendly while protecting the business.

Terms & Conditions – MK Dry Cleaning Hub Service
1. Service Agreement
– By using MK Dry Cleaning Hub, customers agree to these Terms & Conditions.
– Services include dry cleaning, laundry, ironing, and garment care as advertised.

2. Garment Handling
– All garments are handled with utmost care, but MK Dry Cleaning Hub is not responsible for:
– Pre‑existing damage, stains, or wear and tear.
– Colour fading or shrinkage due to manufacturer defects or fabric limitations.
– Customers must declare delicate fabrics or special instructions at the time of drop‑off.

3. Liability
– Maximum liability for loss or damage is limited to **five times the cleaning charge** of the item.
– MK Dry Cleaning Hub is not liable for:
– Items left uncollected beyond 30 days.
– Damage caused by accessories (buttons, zippers, beads, sequins, etc.).

4. Collection & Delivery
– Delivery schedules are subject to availability and may vary due to unforeseen circumstances.
– Customers must ensure correct address and availability during delivery.
– Unsuccessful delivery attempts may incur additional charges.

5. Payment Terms
– Payment must be made at the time of service request or upon delivery.
– Accepted modes: cash, card, and digital payments.
– Prices are subject to change without prior notice, but confirmed orders will honour agreed rates.

6. Customer Responsibilities
– Customers must check items at the time of collection.
– Complaints must be reported within **24 hours** of receiving garments.
– MK Dry Cleaning Hub reserves the right to refuse service for items deemed unsafe or unsuitable for cleaning.

7. Privacy & Data
– Customer information is used solely for service fulfilment and communication.
– MK Dry Cleaning Hub does not share personal data with third parties without consent.

8. Force Majeure
– MK Dry Cleaning Hub is not responsible for delays or service failures due to events beyond control (natural disasters, strikes, accidents, etc.).

9. Amendments
– Terms & Conditions may be updated periodically.
– Continued use of services implies acceptance of revised terms.